ITIL Foundation

What is ITIL ? ITIL is a public frame-work that describes the best practices in service management. It provides a frame-work for the governance of IT ,the service wrap and focuses on the continual measurement and improvement of the quality of IT service delivered from both business and customer perspective. Benefits of ITILV3 : Customer…

ITIL (Information Technology Infrastructure Library)

What is ITIL ? ITIL is a public frame-work that describes best practices in Service Management . So before going to ITIL ,lets discuss about Service Management . Let’s take a simple example ..When you go for a coffee shop and order a coffee the shop guy will provide you the coffee . Here the…